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Free up your IT team to focus on your core business. Atech is right there at the end of the phone – and onsite when you need us – providing support to keep your systems fully functional. Plus, if you need advice on new technology approaches or purchases, we’ve got that covered too.

Expert Service Desk

IT is the heart of the modern business, and keeping it pumping is essential. Our service desk is here to provide ITIL and COBIT- compliant support, with SLAs that align with your business needs and all calls answered in 20 seconds or less. If you need us onsite, our talented engineers are on call 7am until 7pm 5 days per week and ready to do whatever it takes to get the job done.

  • Proactive maintenance
  • UK-based service team
  • A scalable “pay-as-you-grow” price model
  • Third party management
  • A complete enterprise-grade toolkit
  • Interactive online reporting tools
  • Customisable daily manual morning checks
  • Compliance with ITIL and COBIT frameworks
  • Service transition and migration
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Onsite Solutions

Although much support can be delivered remotely, sometimes only onsite support will do. We’ll structure an SLA that gives you the onsite support levels you need – whether it’s for a fixed project or on an ongoing basis. You can then rest easy in the knowledge that we’ll be there when you need us, armed with our deep insight into your business and familiarity with your IT environment. And you can be sure that our engineers won’t leave until you’re 100% satisfied with your service

  • Refocus internal teams
  • Avoid the costs of internal support
  • Get continuous cover
  • Solve IT issues in person, or via remote support

Professional Services

When your business is growing, you need to know you’re building on a rock-solid foundation. When you work with Atech you can be assured of a stringent approach to quality in all of the professional services we deliver to you. We use Prince2 for every project, ITIL for our service desk, and following ISO27001 protocols for information security. So you’ll always know your IT projects are being managed to the highest possible standards.

  • Network and infrastructure design
  • Product selection
  • Project management
  • In-depth documentation
  • System integration
  • Environment testing
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