IT is the heart of the modern business, and keeping it pumping is essential. Our service desk is here to provide ITIL compliant support, with SLAs that align with your business needs.
Atech Support is a trusted Technology Partner and a true extension to each organisation we align ourselves with. Our team is Addicted to Service®, always going the extra mile to ensure you are provided with a tailored, best-fit solution.
We will be open and honest, always doing what we’ve said we will. We won’t exaggerate or embellish facts, or promise things we either cannot do, or do not intend to do.
All our activities are designed to have a defined time frame with clear objectives. If we commit to delivering something, we will. We will always set expectations and keep the client informed of the progress of our actions.
To further state our intent to perfect delivery, we have put together a top tier team, that comprises of individuals who have amassed a wealth of experience in delivering services of a similar nature, with a passionate, ‘can do’ approach. The result of which is the ability to deliver a compelling and differentiating solution.
Atech offers a tailored service designed to meet the business and IT objectives of each client, focusing on providing quality and precision within the market. This is achieved by engaging with each client on a personal level and providing a solid foundation for the development of our relationship over many years.
With Atech Support, you will experience:
- A broad range of services, which allows us to create a bespoke solution for your needs. Given the speed at which technology moves, Atech are continually reviewing new technologies in the marketplace to either enhance our service offering to our clients, or to put forward a new piece of technology that could benefit our clients.
- Meticulous attention to detail, from engineers, through to the management team. We spend a vast amount of time and investment to ensure we not only meet, but exceed our client’s expectations in both the tools and processes we have in place. Whether to aid day to day communication using collaborative tools, or exploring and implementing new products, everything we do and consider is to either benefit Atech, our clients, or both.
- A versatile and dynamic approach to delivering IT Solutions and Support. We don’t set ourselves up as most ‘run of the mill’ IT support providers, but specifically a proven Technology Partner, who get under the skin of your business to really understand the nitty gritty of what goes on. This is tried and tested and has produced measurable results with other clients, leading to an increase in productivity through automation and a reliance on the services Atech are able to deliver.
- Reduced risk, whilst adhering to strict security protocols, as we are ISO27001 certified. Based on this we always follow industry and best practice standards for security and information policies and we are clear in our approach to internal governance and external auditing.
- Easy access to a single point of contact, 24 hours a day, 365 days a year. We take pride in the level of service we provide, whether 2pm or 2am. We have meticulous processes in place to ensure you’re using the same mechanisms to log an issue day or night and the response you receive is of the same quality.
- Direct access to the management team and your account manager. Despite having a designated account management team, we believe it is our willingness to be involved with you, and your business that is a key differentiator. In addition the entire management team is available to you, both at contract take on, and during the agreement term, proactively visiting you at your offices, to gain a firsthand insight into your business, and the overall strategy.
- We will do a lot more than you expect. We couldn’t call ourselves a trusted partner without demonstrating flexibility in our service, and unlike many other providers, we go the extra mile to ensure the job gets done .